Terms of Purchase – Ninjakitchen

These Terms of Purchase govern all transactions made through Ninjakitchen (ninjakitchen.com). By placing an order on our website, you agree to comply with these terms. Please review them carefully before making a purchase.

1. Order Placement and Confirmation

  • When you place an order, you are making an offer to purchase the selected products under these terms. We reserve the right to accept or decline your order at our discretion, for reasons such as product unavailability, pricing errors, or suspected fraud.
  • Upon acceptance of your order, we will send a confirmation email to the address provided during checkout, which will include details of your purchase, order number, and estimated delivery timeline. This email serves as your order confirmation.

2. Pricing and Payment

  • All product prices listed on our website are in United States Dollars (USD) and include applicable taxes, unless otherwise stated. Shipping costs will be calculated and displayed during checkout based on your location and order details.
  • We accept major credit cards (Visa, Mastercard, American Express, Discover) and other secure payment methods as indicated on our website. By providing payment information, you warrant that you are authorized to use the payment method and that the information is accurate.
  • Payment is processed at the time of order placement. If payment is declined, your order will not be processed.

3. Shipping and Delivery

  • Order Processing Time: Most orders are processed and shipped within 1-3 business days from the date of order confirmation. Processing times may be extended during peak seasons or due to unforeseen circumstances, in which case we will notify you via email.
  • Delivery Timeframe: After shipment, delivery is estimated to take 6-12 business days to reach its destination, regardless of the delivery location. This timeline is an estimate and may be affected by factors such as customs processing (for international shipments), weather conditions, or carrier delays.
  • Tracking Information: Once your order is shipped, we will provide a tracking number via email, allowing you to monitor the status of your delivery through the carrier’s website.
  • Delivery Responsibility: We are not liable for delays or losses caused by third-party carriers. It is your responsibility to ensure the shipping address provided is accurate. We are not responsible for orders delivered to incorrect addresses due to customer error.

4. Returns and Refunds

  • Return Policy: We offer a 60-day return period for most products, starting from the date of delivery. To be eligible for a return, products must be unused, in their original packaging, and in resalable condition. Certain items (e.g., personalized products, perishable goods) may be non-returnable—this will be indicated on the product page.
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number and reason for return. We will provide instructions for returning the item, including the return address. You are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
  • Refund Processing: Once we receive and inspect the returned item (and confirm it meets the return criteria), we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.

5. Product Availability and Changes

  • Product availability is subject to change without notice. In the event that a product you ordered becomes unavailable after order confirmation, we will notify you promptly and offer a full refund or suggest a suitable alternative.
  • We reserve the right to modify product specifications, pricing, or these Terms of Purchase at any time. Changes will not affect orders that have already been confirmed.

6. Limitation of Liability

  • Ninjakitchen shall not be liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products, including but not limited to loss of use, loss of data, or inconvenience. Our total liability for any claim related to a purchase shall not exceed the total amount paid for the affected product(s).
  • All products are sold as described on our website. While we strive to provide accurate product images and descriptions, slight variations in color, size, or features may occur due to manufacturing processes or screen display differences.

8. Contact Us

If you have any questions or concerns regarding these Terms of Purchase, please contact our customer service team at: